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LIST OF AVAILABLE COURSES: 1. 5-day RAB-QSA certified Assessor/Lead Assessor Course, ISO 9001:2008
2. 5-day RAB-QSA certified Assessor/Lead Assessor Course, ISO 14001:2004
COURSE DURATION: 5 days, min. 40 hours of lecture and practical exercises, two (2) hour written exam. COURSE MATERIALS: Each student shall be provided with a complete set of course notes to supplement the training program at the beginning of the course. Students shall have a general knowledge of the Standard’s requirements prior to the course. REGISTRATION / CLASS SIZE: Registration is ˝ hour prior to the beginning of the first class. No audio recording or videotaping will be allowed. Class size is limited to 4 – 20 students per session. ATTENDANCE: Students are required to be in attendance at each class session. LODGING: The information on the course location is provided to all students at least 20 days in advance. Students are encouraged to stay at the same facility, or as close as possible to the course location. RIGHT TO APPEAL: Upon request, the instructor will provide the information about the right to appeal. It this information is not adequate, please contact our Chicago Headquarters immediately. METHOD OF PAYMENT AND CANCELLATION (APPLIES TO ALL COURSES OFFERED BY AQE): All payments are due prior to the beginning of day 1 of the course. Purchase Orders, when accepted, are treated the same as a full payment, non-cancellable. UNDER NO CONDITION WILL ANY CANCELLATION BE ACCEPTED AFTER THE BEGINNING OF THE CLASS. Visa, Master Card, American Express, Discover, Money Orders, Certified Checks, Company Checks and Personal Checks are accepted as a form of payment. A $25.00 service fee applies to all returned checks. Registered and paid participants who fail to attend the class are liable for the entire tuition. A $250 cancellation fee will be applied for cancellations received less than 10 days prior to the start of the course. Otherwise, payments are non-refundable.
ISO 9001:2008 Lead Assessor course is certified by the RAB-QSA Program for the training of QMS Auditors COURSE PROGRAM: -Quality, QMS, Principals and Objectives: Proactive Measures/Prevention vs. Detection, Principles of QMS, Quality Cost and Benefits of QMS, Customer Focused Organization, Continuous Improvement, Management Principles. -International Standards ISO 9000:2008 Series: Historical Perspective of the Standard, Definition of Terms Used in the Standard, Requirements and Relation to Other Standards, Interpretation and Application of the Standard -Registration Scheme: Registrars, Registration of Quality Systems, Certification of Assessors, Certification of Training Courses -Registration Process: Selection of Registrar, Application, Quotation, Agreement, Team Leader Selection and Preliminary Visit, Document Review and Site Assessment, Registration and Follow-up -Documentation: Document Identification and Issuance, Document Format, Document System Structure, Quality Policy and Quality Policy, Quality Manual, Procedures, Work Instructions, Forms and Other Documents, External Documents, Document Control and Record Retention. -Assessment of Quality Systems: Effective Implementation of the Quality System, The Need for Auditing and Audit Objectives, Roles of Lead Auditor and Other Auditors, Managing Audit Programs -Types of Assessments: Internal Audit/1st Party Audit, External Audit/2nd Party Audit, Independent Audit/ 3rd Party Audit, Difference Between 1st, 2nd And 3rd Party Audits, Other Types of Audits -Audit Planning: Audit Schedule Preparation, Adequacy Audit, Checklist -Assessors: Personal Attributes and Management Capabilities, Conduct of Assessors -Performance of the Assessment: Opening Meeting, Audit Technique; Objective Evidence Collection, Relationship with Auditee’s Staff, Corrective Action Requests Forms and Classification, Audit Team Meetings, Closing Meeting, Reporting and Record Keeping -Follow Up & Maintenance: Corrective Action Follow-up & Close-out, Surveillance / Maintenance
ISO 14001:2004 Lead Assessor course is certified by the RAB-QSA Program for the training of EMS Auditors COURSE PROGRAM: -Environmental Management System: Environmental Costs; Environmental Management Principles and Elements; Process Model -International Standards ISO 14001: Historical Perspective; Intent, Requirements, and Relation to Other Standards; Terminology, Interpretation and Application -Registration Scheme: Registrar, Registration of Environmental Management Systems; Certification of Assessors and Certification of Training Courses -Registration Process: Selection of Registrar, Application, Quotation, Agreement, and Team Leader Selection; Document Review and Site Assessment; Registration and Follow-up -Documentation: Documentation Structure, Identification, Control and Record Retention; Environmental Policy, Procedures, Work Instructions; Environmental Programs, Objectives and Targets -Assessment of Environmental Systems: Background & Introduction: Effective Implementation of the Environmental Management System, The Need for Auditing, Audit Objectives, Roles of Lead Auditor and Other Auditors, Managing Audit Programs -Types of Assessments: Internal Audit/1st Party Audit, External Audit/2nd Party Audit, Independent Audit/ 3rd Party Audit; Difference Between 1st, 2nd And 3rd Party Audits; Other Types of Audits -Audit Planning: Audit Schedule, Adequacy Audit, Audit Checklist -Assessors: Personal Attributes and Management Capabilities, Conduct of Assessors -Performance of the Assessment: Opening Meeting and Closing Meeting, Audit Team Meetings; Audit Technique and Procedures; Nonconformance Report (NCR) Forms, and Classification; Corrective Action Process; Reporting and Record Keeping -Follow Up & Maintenance: Corrective Action Follow-up & Close-out; Surveillance/Maintenance; Re-registration Audit -Samples of
3. Two-day Seminar Transition to ISO 9001:2000 This course is recognized by the RAB-QSA National Certification Program for the COURSE PROGRAM: -Quality Management Principles: as Basis for ISO 9000 Standards -Standard Review including: Awareness of customer requirements and measurement of customer satisfaction and/or dissatisfaction, Planning and management for continual improvement, Increased attention to resources, communication and work environment, Analysis of collected data on the performance of the quality management system. -Difference: Series 9000:1994 vs. 9000:2000 and Transition period -Intent and Purpose: of ISO 9000:2000 Standards, Their Relation and Terminology -ISO 9001:2000 Requirements: Required Objective Evidence to Show Effectiveness and Conformance. (Process Model, Customer Focused Organization, Permissible Exclusions and Other Requirements) -Auditing Techniques Changes: based on ISO 9000:2000 Series. (Planning and Conducting Audits Based on Process Approach, Auditing Top Management Based on ISO 9001:2000, Auditing Documentation based on ISO 9001:2000, Required Auditor Training and Changed Methodology to Create Audit Trail and Set Measurable Objectives and Planning and Realization of These Objectives, Requirements and Auditing for Continual Improvement) 4. Internal Auditing for ISO 9001 or 14001 (3 days) Internal Audits are an important segment of the system. They help companies identify the problem areas and continuously implement the required corrective actions. Our Internal Auditing Course provides the knowledge needed to conduct Internal Audits by comparing the ISO Standard and your Documented Procedures with the actual operation of your organization. Open to general public or in-house. Three-day program includes: -Introduction and course overview -Interpreting the Standard -Fundamentals of Auditing -Audit Schedules and Programs -Writing Non-compliance Reports - Audit Result Reporting -Preparing and Using Checklists -Auditing Against Your Documentation -Using Auditing for Continuous Improvement. 5. Documentation and Implementation for ISO 9001 or ISO 14001 (3 days) This course will teach the members of your team how to document and implement the QMS or Three-day program includes: -Fundamentals of the System -Review of the Standard (by each clause) -Documentation of the System -Creating Documents from Flow Charts -Effective Document writing -Ownership of Documents -Documentation Identification and Format -Document Control -Required Records 6. Combined Int./Doc Course (5 days) There are topics common for Internal Auditing and Documentation courses (Fundamentals of the System and Standard Review). To avoid repetition, these courses are offered in one combined 5-day course. As a result, duration of the course is five instead of six days and price is lowered accordingly. 7. Management’s Role and Responsibilities (1 or 2 days) ISO 9001 or ISO 14001 The course addresses the Management’s responsibilities and commitment to the implementation of the System. Condensed, one-day version covers the same topics, but is less detailed. Open to general public or in-house One or two day program includes: -QMS or -Legal Issues (ISO 14001) -Management Principles -Organization, Responsibilities and Authorities -Quality Policy -Standard Review (ISO 9001 or ISO 14001) -Documentation -Resources -Preventive and Corrective Action -Management Representative -Management Review 8. Industry specific courses -QS900 or TS16949 -ISO 13485 for Medical Devices or WR Medical Services -Pharmaceuticals Requirements -AS9000 -TS9000 9. Introduction to ISO 9001 or ISO 14001 / Awareness Course (4 hours) This course is designed to provide the basic knowledge and to explain the importance of QMS or 10. Complete, Customized, Training Program for any segment of ISO 9001 or 14001 Implementation This program includes all of the above courses. It is planned, scheduled and tailored to meet the needs of individual clients. The courses are presented according to the system implementation progress. This is the most cost-effective approach to training and may include consulting. PLEASE CALL FOR PUBLIC COURSES PRICE. ALL COURSES ARE OFFERED AT GREAT DISCOUNTS AS “IN-HOUSE TRAINING”. THE PRICES ARE ONLY A FRACTION OF ONES CHARGED FOR PUBLIC OFFERINGS, AS THEY ARE NOT BASED ON NUMBER OF STUDENTS BUT ON INSTRUCTOR-DAYS.
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